Forklift and dealer questions
Practical answers before you order
Practical answers before choosing a truck or requesting a quotation.
How do I choose lifting capacity?
Use the actual load weight and load centre, including any attachments. The capacity at height and with attachments must be checked against the relevant truck load chart.
Which mast and attachments can I request?
Tell us your lift height and container access requirements. Mast options and side shift depend on the model; the confirmed specification will be recorded in your quotation.
Can I order lithium batteries?
Battery chemistry, voltage and capacity vary by model and market. Ask for the configuration that matches your shifts and charging facilities.
How are export prices and delivery confirmed?
Request a quotation for your model, quantity and destination. Currency, trade terms, taxes, freight, delivery schedule and payment terms are confirmed for each order.
What support is available for dealers?
CHANG can help with product specifications, available product materials, parts identification and service communication. Contact us with your market and business requirements.
Where can I get maintenance advice?
Provide the model, serial number, hour meter reading and a description or photograph of the issue. Use the maintenance requirements for the actual truck and battery.